1
Cart recovery on LINE
- Trigger
- A customer abandons checkout on your Shopify store.
- Action
- Your Klaviyo flow fires a LINE Flex message through Batoniq.
- Outcome
- The message lands on the channel with ~60% open rates. Tap → back to checkout.
For Shopify merchants on Klaviyo
Your customers are on LINE.Your emails aren’t reaching them.
Batoniq connects your Klaviyo flows to LINE, so cart recovery, order updates, and promotions land on the channel your Japanese and Thai customers actually open.
Most merchants are live in ~15 minutes. No credit card.
You’ll need a LINE Official Account (free to start).
The problem with email in Asia
Three reasons your Klaviyo flows are under-performing in Japan and Thailand.
01
Email gets ignored
In Japan and Thailand, ecommerce email open rates sit around 15–20%. LINE messages average 60%+. Your abandoned-cart email is sitting unread.
02
LINE and Klaviyo don’t talk
Klaviyo knows who abandoned a cart. LINE knows who to message. Nobody connects them — so nobody gets the message.
03
Building it yourself takes months
LINE Messaging API + Shopify webhooks + Klaviyo flow triggers + identity matching is a quarter of engineering, minimum. Most teams don’t have it.
Where the money comes from
Four revenue mechanics, written in the order they happen. No jargon, no fluff.
2
Order updates that build trust
- Trigger
- Shopify fires order-paid and fulfillment-created events.
- Action
- Batoniq sends confirmation, shipping, and delivery messages on LINE.
- Outcome
- Customers associate your brand with reliability. Repeat-purchase rates climb.
3
Promotions that get seen
- Trigger
- Flash sale, new drop, seasonal campaign ready in Klaviyo.
- Action
- Send to your segment on LINE, not to an overflowing inbox.
- Outcome
- The offer gets seen in minutes, acted on the same day.
4
Lifecycle flows that keep customers
- Trigger
- Welcome, re-engagement, birthday, VIP — any Klaviyo segment.
- Action
- Batoniq delivers each message on the channel your customer prefers.
- Outcome
- One-time buyers become repeat buyers, without a new marketing tool.
Why LINE — not just another channel
LINE is not optional in these markets. It is the primary communication channel.
| Market | LINE monthly active users | Email open rate | LINE open rate |
|---|---|---|---|
| Japan | 95 million | ~18% | ~60% |
| Thailand | 54 million | ~15% | ~65% |
| Taiwan | 21 million | ~16% | ~58% |
Figures are LINE Corp and published industry averages. Your results depend on list quality, offer, and timing — the channel alone is not a magic number.
How it works
Three steps. One afternoon. No developer needed.
- 1
Connect your tools
~5 minInstall Batoniq on Shopify. Connect Klaviyo with one-click OAuth. Paste your LINE channel credentials. No code — just install and copy & paste.
- 2
Link LINE followers to Klaviyo profiles
Automatic, once the follower shares emailWhen a LINE follower submits their email — via your connect page, post-purchase prompt, or in-flow capture — Batoniq links their LINE ID to their Klaviyo and Shopify profile. One customer, one identity, across all three platforms.
- 3
Send LINE messages from Klaviyo flows
As many flows as you likeAdd a webhook action to any Klaviyo flow. Batoniq sends messages via your LINE Official Account and logs every delivery. Cart recovery, order updates, promotions — whatever you build in Klaviyo, Batoniq delivers.
Features, in plain English
Every row tells you what it does for your revenue, not what it does technically.
Identity linking via email capture
LINE followers who share an email become full Klaviyo profiles — no spreadsheets, no custom code.
10 pre-built Flex templates
Cart recovery, order, shipping, welcome, VIP, flash sale — ready day one. Clone, edit the text, ship.
Webhook builder for Klaviyo flows
Copy a webhook URL into a Klaviyo flow action. Batoniq handles signing, templating, and delivery.
Shopify order + checkout triggers
Started checkout, placed order, fulfillment created — every event routes to LINE automatically.
LINE message analytics
See which flows and templates drive replies, clicks, and orders so you can kill what doesn’t work.
Multi-store on Scale
Run Japan and Thailand (or two brands) on one Batoniq account. One invoice, separate data.
Without Batoniq vs With Batoniq
The same merchant. The same flows. The channel is the variable.
Without Batoniq
With Batoniq
✕Cart-recovery email at ~18% open rate
✓Cart-recovery LINE message at ~60% open rate
✕Order confirmation arrives once, then silence
✓Order, shipping, and delivery updates on LINE — trust compounds
✕Promo buried in a crowded inbox
✓Promo in a dedicated LINE thread, read in minutes
✕LINE followers sit disconnected from Klaviyo
✓LINE followers sync as full Klaviyo profiles with purchase history
✕Cart recovery depends 100% on email
✓Cart recovery runs on email AND LINE — more customers saved
Grow your LINE audience, not just connect it
Three ways Batoniq turns Shopify traffic into LINE followers. More followers = more revenue per flow.
Post-purchase Checkout UI extension
A LINE follow prompt on the Shopify thank-you page — the moment customers are most willing to connect. QR + deep link.
Account-page theme block
A LINE follow widget on your Shopify customer account page. Returning customers link their LINE ID in one tap.
Email → LINE fallback
Existing email subscribers get prompted to follow your LINE account for faster updates. Owned channel upgrade, not a new list.
Built for merchants who need to trust the pipes
- ✓Klaviyo OAuth with PKCE — no API key sharing
- ✓Shopify GDPR webhooks implemented (customers/redact, data-request, shop/redact)
- ✓APPI- and PDPA-aligned data handling
- ✓AES-256 encryption at rest. 2FA on every admin account
- ✓Your customer data stays in Klaviyo. Batoniq is a courier, not a copy.
Don’t have a LINE account yet? We’ll set one up.
If you’re expanding into Japan or Thailand and don’t have a LINE Official Account, we’ll do the groundwork with you.
- LINE Official Account creation and channel configuration
- Messaging strategy tailored to your market
- Integration setup + onboarding call
Pricing that matches your revenue
Start free. Upgrade when LINE starts paying for itself.
Starter
Free
Test the channel with real customers.
- ✓Up to 500 LINE subscribers
- ✓Basic flows (cart recovery, order updates)
- ✓Klaviyo → LINE connection
- ✓1 active template (fully editable)
- ✓1 team member
Launch
$39/month
Most Shopify + Klaviyo stores start here.
- ✓Up to 2,000 LINE subscribers
- ✓Full automation flows (Klaviyo-powered)
- ✓Basic segmentation
- ✓Campaign sending
- ✓3 team members
Most popular
Growth
$99/month
For stores running serious lifecycle campaigns.
- ✓Up to 15,000 LINE subscribers
- ✓Advanced segmentation
- ✓Behaviour-based flows
- ✓Revenue tracking (flow-level)
- ✓Custom templates
- ✓10 team members
Scale
$249/month
Multi-store operators and regional brands.
- ✓Up to 75,000 LINE subscribers
- ✓Advanced routing + automation logic
- ✓Multi-store support
- ✓Priority support
- ✓Unlimited team members
Enterprise
Custom
For merchants with bespoke volume or compliance needs.
- ✓Custom subscriber limits
- ✓Dedicated support
- ✓Custom compliance
Prices in USD. JPY and THB shown in-app at checkout.
LINE beyond Japan and Thailand
LINE is also used in Taiwan (21M MAU), South Korea, and parts of Southeast Asia. Batoniq’s messaging engine is LINE-agnostic — if your customers can follow a LINE Official Account, Batoniq can message them.
Our merchant admin UI is English, Japanese, and Thai today. Korean and Tagalog are not yet localised.
Frequently asked questions
Most merchants go from install to first LINE message in about 15 minutes. Shopify install is instant. Klaviyo OAuth is two minutes. LINE channel credentials take the longest — around 10 minutes if you already have a LINE Official Account.
No. Basic setup (install, connect, start sending) is no-code. If you want custom Flex layouts beyond our 10 templates, a designer can edit JSON — but you don’t need a backend engineer.
Any Klaviyo flow with a webhook action. That covers Started Checkout, Placed Order, Fulfilled, Viewed Product, Back-in-Stock, and every custom flow you build. The webhook is signed and authenticated.
Zero. The Starter tier is free, forever, with up to 500 LINE subscribers. That is enough to run one cart-recovery flow end-to-end and see if it pays back. Note: LINE messaging fees are billed separately by LINE and depend on your LINE Official Account plan.
Yes. Shopify GDPR webhooks (customers/redact, data-request, shop/redact) are implemented. Data handling is aligned with Japan’s APPI and Thailand’s PDPA. Customer data stays in your Klaviyo — we forward, we don’t own.
Your LINE Official Account and Klaviyo account are yours. We stop forwarding messages. Exported contact data is available from Klaviyo directly. No lock-in on identifiers — your customer list is not hostage to us.
Install Batoniq. Send your first LINE message this afternoon.
Starter is free. No credit card. Most merchants are live in ~15 minutes.